Return Policy
Made-to-Order Prints & Whimsy Gifts
All these items are made especially for you after an order is placed. Because of this, returns or exchanges are not accepted for reasons such as a change of mind, incorrect selection, or personal preference.
If your order arrives damaged, misprinted, or materially flawed, please reach out within 7 days of delivery with a description of the issue and clear photos. If a problem is confirmed, a replacement or refund will be arranged, depending on the situation.
Each item is created individually, and small variations in color, texture, or finish can naturally occur. These variations are part of the made-to-order process and are not considered defects.
That said, I understand that sometimes things don’t feel quite right. If you have a concern about your order, you’re welcome to reach out. I review every message personally and will always do my best to respond with care and fairness.
Original Artwork
All original artworks are one-of-a-kind pieces, created by hand and shipped with care from my studio in Canada. Because of their unique and irreplaceable nature, returns or exchanges are not accepted once an artwork has been delivered.
If your artwork arrives damaged during transit, please contact me within 48 hours of delivery with clear photos of the packaging and the artwork itself. All original artworks are shipped with insurance, which helps cover damage that may occur during shipping, and I will guide you through the next steps if a claim is needed.
Original artworks may show natural variations in texture, surface, or detail. These are not flaws, but part of the character of a hand-made piece and part of what makes each work uniquely its own.
I understand that purchasing original art is a meaningful decision. If you have questions before purchasing, I encourage you to reach out so I can help you feel confident and informed. If a concern arises after delivery, you’re welcome to contact me — I read every message personally and will always respond with care and honesty.
Commissioned Pieces
Commissioned pieces are custom, one-of-a-kind artworks created specifically for you through a personal, collaborative process. Because of their custom nature, commissioned work is not eligible for returns, exchanges, or refunds once the piece has been completed and approved.
Throughout the commission process, care is taken to ensure alignment before completion. This includes discussion, reference review, and a final approval stage before the artwork is prepared for shipment. This approval step is an important part of the process and confirms that the piece is ready to move forward.
If a commissioned artwork arrives damaged during transit, please contact me within 48 hours of delivery with clear photos of the packaging and the artwork itself. All commissioned pieces are shipped with insurance, which helps cover damage that may occur during shipping, and I will guide you through the next steps if a claim is needed.
Because commissioned work is created by hand and shaped by a personal process, small variations in texture, surface, or detail are a natural part of the finished piece and are not considered flaws.
I understand that commissioning artwork often carries emotional meaning. If you have questions or uncertainties at any point in the process, I encourage open communication so concerns can be addressed early and thoughtfully.